General
We have over 250 clinics across the country. Visit our Find a Location page to find the location nearest you, along with their address, store hours and contact information.
After an eye exam, your optometrist will give you a prescription that includes a series of numbers and abbreviations. The measurements taken are documented as:
OD: Right eye parameters
OS: Left eye parameters
SPH: Sphere — the amount of lens power prescribed for nearsightedness or farsightedness
CYL & AXIS: Cylinder and axis together are required to correct astigmatism
ADD: Magnifying power required for reading, progressive, and bifocal lenses
PD: Pupillary distance used to centre the lenses over your eyes
OD: Right eye parameters
OS: Left eye parameters
SPH: Sphere — the amount of lens power prescribed for nearsightedness or farsightedness
CYL & AXIS: Cylinder and axis together are required to correct astigmatism
ADD: Magnifying power required for reading, progressive, and bifocal lenses
PD: Pupillary distance used to centre the lenses over your eyes
Your prescription expires 1 to 2 years from the date of your exam. This date is set by your eye care professional. To update your prescription, we recommend that you book a follow-up eye exam.
Yes. We require a valid prescription for every order because we are required by law to verify your prescription with your doctor. This helps ensure you receive the correct vision correction measurements on your lenses.
If you are a patient of FYidoctors and have previously placed an order or registered through our clinics, your prescription will automatically appear on the prescription verification page.
If you are not a patient of FYidoctors, you can provide us with your clinic and optometrist's name, address and phone number, and we will make two attempts to contact your optometrist over three business days. If we are unable to validate your prescription, you will be notified via email that your order has been cancelled.
If you are not a patient of FYidoctors, you can provide us with your clinic and optometrist's name, address and phone number, and we will make two attempts to contact your optometrist over three business days. If we are unable to validate your prescription, you will be notified via email that your order has been cancelled.
On average, it takes approximately 3 to 5 business days to validate your prescription. We will make every effort to verify it as quickly as possible. If we are unable to validate your prescription, you will be notified via email that your order has been cancelled.
Yes. Once you complete your purchase you'll have the option to upload a picture of your prescription. Alternatively, you can log into your profile and upload it there.
If your prescription is outside of the index range we offer online, we can still help. FYidoctors strives to provide the highest quality of vision correction, and therefore we only service higher prescriptions in clinic. Please visit our Find a Location page to find a clinic near you.
If your prescription requires prism correction, we can still help. We only service prescriptions with Prism correction in clinic. Please visit our Find a Location page to find an FYidoctors clinic near you.
Contact lenses
No. Contact prescriptions and eyeglasses prescriptions differ — using them interchangeably will result in problems with your vision correction. Make sure you have the correct prescription before entering it.
Frames & lenses
You can try a frame on virtually by uploading a picture of yourself using our Virtual Try-On tool. Since all frames are not yet available on this tool, we also offer customers a 30-day guarantee. If you purchase a pair of glasses and are not completely satisfied, simply return them within 30 days for a full refund (minus shipping costs).
Yes. Once you add your selected frame to your shopping cart, select the clear lens option. Glasses will be shipped with the manufacturer's stock non-prescription lenses. Non-prescription sunglasses will be shipped with the displayed tint colour.
No. We are unable to sell lenses independent of their frame.
Your frames come with standard lenses, which provide 100% UV and scratch protection. You can upgrade your lens material, index, and coating to lighten the weight and provide different types of reflection protection.
Yes. We also offer progressive and multifocal (bifocals with no lines on the lenses) in the same high quality as our standard lenses.
We offer grey and brown. Grey is a neutral tint that reduces brightness without affecting colour perception — perfect for clear, sunny days. Brown is a soft tint designed to reduce eye strain in hazy and overcast conditions.
We offer iGuard, Hi-Def, and Hi-Def Blue lens coatings. Our iGuard coating is included on standard lenses and offers the highest scratch resistance available. Hi-Def anti-reflective coating reduces glare and improves night driving comfort. Hi-Def Blue provides all of the Hi-Def benefits plus protection from blue light emitted by digital devices.
No. Contact lens and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.
Your PD (pupillary distance) is the distance in millimetres between the centre of each pupil. This measurement allows us to accurately manufacture your glasses so the optical centres align with where you are looking. If your prescription has two PD measurements (one per eye), add them together before entering your order.
If your doctor did not include this measurement, you can visit one of our clinics and a staff member can measure it for you. To measure it yourself, stand an arm's length from a mirror with a ruler. Looking straight ahead, measure the distance in mm between the centre of one pupil and the other. The average PD is 63 mm, but varies by individual.
There are two reasons your PD may not appear. First, you may have a contact lens prescription — if a brand of contacts is listed, those parameters won't work for glasses. Second, your PD may simply not have been written on your prescription. Contact your eyecare professional or measure it yourself (see above).
The best way to clean your lenses is to rinse them with lukewarm water and a mild dish soap, then dry with a soft cloth. For light smudges, a few swipes of a microfibre cloth will do. Avoid hot water, especially on high-index lenses, as it can cause bubbles or cracks.
Single-vision lenses offer correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, with a seamless transition from distance correction on top to reading correction on the bottom — no need to switch between multiple pairs of glasses.
The easiest way to tell is if they feel comfortable when you wear them. Otherwise check that: your pupils sit near the centre of the lens; lenses don't extend past the side of your face; eyebrows aren't inside the glasses; your cheeks don't push the frames up when you smile; and frames don't slide down your nose.
If you love a frame but it doesn't fit quite right, we can adjust it at any of our 250+ locations across Canada. We can help with temples that are too tight or loose, temples that are too long or short, and frames that are crooked or slide down your face.
We offer free frame adjustments on all online orders. Simply visit any of our 250+ locations across Canada. Use our Find a Location page to find a clinic near you.
Frame measurements refer to the lens width, bridge width, and temple arm length of your frames. Knowing these numbers helps you find the right fit when shopping for glasses online.
All of our frames (and most glasses from other brands) have three numbers printed on the inside of the temple arm — lens width, bridge width, and temple arm length. On each product page, these are listed under MEASUREMENTS. We recommend comparing them to the measurements of your current glasses.
If the measurements have worn off, you can measure by hand. When measuring frame width, measure from temple screw to temple screw. For temple length, measure from the temple screw to the temple tip.
Returns & exchanges
We offer a 30-day satisfaction guarantee, which gives you a full refund. Returns are accepted either at any FYidoctors location or by contacting our customer service team at support@fyidoctors.com or 1-855-960-3937.
Returns can be made at any of our 250+ clinics or by emailing support@fyidoctors.com or calling 1-855-960-3937. One of our customer care representatives will be happy to assist you.
We can help! Email our customer service team at support@fyidoctors.com or call 1-855-960-3937.
Yes. Email our customer service team at support@fyidoctors.com or call 1-855-960-3937 for details about the status of your return.
We can help! Email our customer service team at support@fyidoctors.com or call 1-855-960-3937 and one of our team members will sort it out for you.
Refunds are processed in the same form of payment originally used for the purchase once the return shipment is received. Boxes must be unopened and undamaged (unless received damaged). Contact lenses can also be returned up to 1 year after purchase if the original boxes are unopened, undamaged, and the expiration date is still valid for more than 1 year from the date of return.
Order process
Email our customer service team at support@fyidoctors.com or call 1-855-960-3937. One of our customer care representatives will be happy to assist you.
We are unable to cancel orders once the prescription has been validated. We have a 100% satisfaction guarantee — if you're not satisfied with your product once you receive it, you may contact our customer service team for a refund.
If you have questions about changes to your order, email support@fyidoctors.com or call 1-855-960-3937. Remember, our 100% satisfaction guarantee means you can request a refund if you're not satisfied once you receive your product.
Our goal is to have your order delivered within 7 to 14 business days (remote locations may take longer). We ship via Canada Post to ensure your order is delivered safely and directly to you.
We are currently working on the ability to order for multiple family members — stay tuned!
Yes, however they can only be purchased in store at one of our 250+ clinics. Visit our Find a Location page to find a clinic near you. If the location nearest you does not have them in stock, we can special order them for pick-up in store.
We are unable to add items to orders after they have been completed. However, you can simply place another order for your missing item.
Shipping
FYidoctors offers free shipping and handling on all orders. Orders can be shipped to an FYidoctors clinic for pick-up or delivered directly to you. Our goal is to have your order delivered within 7 to 10 business days (remote locations may take longer). Note: In Ontario, prescription glasses can only be delivered to an FYidoctors location.
FYidoctors offers free shipping and handling on all orders.
We currently ship to all addresses in Canada. However, in Ontario an order for prescription glasses can only be shipped to an FYidoctors location and cannot be shipped directly to a customer. Contact lenses can be shipped directly to your home or address of your choice.
Yes. During checkout you will have the option to pick up your order at a FYidoctors location near you. There is no cost to ship to and pick up from an FYidoctors clinic.
When your order ships, you will be sent an email confirmation with a tracking number and instructions on how to track your order online. You can also log into My Account at any time for up-to-date order and shipment information.
Our goal is to have your order delivered within 7 to 10 business days from the time you place your order (remote locations may take longer). If you order glasses and contact lenses in the same order, you will receive two separate packages, each with individual tracking numbers. You will only be charged for shipping once.
We ship via Canada Post to ensure your order is delivered safely and directly to you. If your parcel is too large for a standard mailbox and no one can receive it in person, Canada Post will leave a delivery notice card with details on how to collect your order at your local post office.
You will receive an initial email confirmation when your order is submitted. You will receive another when your order is being processed — at that point your order could be divided into two shipments so you can get your items faster.
Yes, we can help! Email support@fyidoctors.com or call 1-877-362-2015 and one of our customer care representatives will assist you.
My account
Log into My Account → click My Orders → select the order → right click and select Print. You'll see your receipt formatted for printing.
Use the 'Forgot Your Password' form to reset your login. If you want to change your password from within your account, select "Personal Profile" and then "Change Password."
We are currently working on the ability to order for multiple family members — stay tuned!
Please try restarting your browser. If that doesn't resolve the problem, contact our customer service team with your operating system (e.g. Windows 11) and browser type (e.g. Google Chrome). For best performance, we recommend Google Chrome or Firefox.
Pricing
This functionality is not currently available online, but is coming soon!
Enter a promo code in the "Coupon Code" box in the Shopping Cart just before you proceed to Checkout.
Only one promo code can be used per order.
In Canada, prescription products — including prescription glasses, prescription sunglasses, and contact lenses — do not incur sales tax at the point of purchase. Non-prescription products will incur the usual rate of tax for your region.
Online, you can pay using Visa, Mastercard, or American Express. In our stores, we also accept Interac.
The ability to pay with a gift certificate/card is coming soon — stay tuned!
Warranty
We offer a 30-day satisfaction guarantee — if you're not satisfied, you will receive a full refund. Returns are accepted either at a FYidoctors location or by contacting our customer service team at customerservice@fyidoctors.com or 1-877-362-2015.
Lenses: We offer a 1-year scratch warranty covering defects in materials or workmanship, and an Anti-Reflective warranty on lifting, peeling, or orange peel effect. We offer a one-time no-charge replacement within 1 year of original shipment date.
Frames: We offer a 1-year warranty on manufacturer defects, including breakage at solder points, corrosion, pitting, or discolouration of finish. We will replace the frame with the same product or one of equal or lesser value if the original model is out of stock.
Frames: We offer a 1-year warranty on manufacturer defects, including breakage at solder points, corrosion, pitting, or discolouration of finish. We will replace the frame with the same product or one of equal or lesser value if the original model is out of stock.
Our warranty does not cover negligent damage or abuse inflicted on frames and lenses. It also does not cover normal wear, tear, or breakage.